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Shipping Policy

A. Shipping Information

1. Shipping Fees

  • Domestic Orders (United States):
    • Free Standard Shipping: Available for orders over $200.
    • Flat Rate Shipping: A flat fee of $7.99 applies to orders under $200.
  • International Orders:
    • Shipping Fees: Vary by country and region. Fees are calculated at checkout based on the destination.
    • Customs Duties and Taxes: Customers are responsible for any additional customs duties or taxes that may apply to international shipments.

2. Delivery Times

  • Domestic Delivery:
    • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.
    • Shipping Time: Delivery usually takes an additional 2–5 business days, depending on the shipping carrier and your location.
  • International Delivery:
    • Processing Time: Similar to domestic orders, processed within 1–3 business days.
    • Shipping Time: Estimated delivery ranges from 7–21 business days, subject to customs clearance and local postal services.
    • Delays: May occur due to customs processing, high shipping volumes, or unforeseen logistical issues.

3. Tracking Information

  • Shipment Confirmation: Once your order ships, you will receive an email containing a tracking number and a link to track your package.
  • Carrier Tracking: You can track your order directly through the carrier’s website using the provided tracking number.
  • Order Status: Log in to your account on barkypetproduct.com  to view your order status and tracking details.

4. Shipping Limitations

  • Excluded Areas: Certain regions or countries may be excluded from shipping due to legal or logistical restrictions. If your address is flagged as undeliverable during checkout, please contact us at info@petsgator.com for assistance.
  • Prohibited Items: We do not ship products that are prohibited or restricted in certain areas. Ensure that the items you order comply with your local regulations.

B. Shipping Process

  1. Order Placement:
    • Add desired products to your cart and proceed to checkout.
    • Enter accurate shipping information to ensure timely delivery.
  2. Order Confirmation:
    • After placing your order, you will receive an order confirmation email summarizing your purchase.
  3. Order Processing:
    • Your order will be processed within 1–3 business days. You will receive a notification once your order has been shipped.
  4. Shipping and Handling:
    • Products are carefully packaged to prevent damage during transit.
    • We use reliable shipping carriers to ensure your items arrive safely and on time.

C. Special Shipping Instructions

  • Gift Orders: If you’re sending a gift, please indicate this during checkout. We offer gift wrapping and the option to include a personalized message for an additional fee.
  • Express Shipping: Currently, we do not offer expedited shipping options. All orders are shipped via standard methods as outlined above.

D. Contact Information

If you have any questions or need assistance with your shipment, please contact our Customer Support team:

  • Email: info@petsgator.com
  • Phone: +1 (575)-449-7067
  • Mailing Address:

PetPal Odyssey LLC 1209 Mountain Road Pl NE, Ste N Albuquerque, NM 87110 United States

E. Final Notes

We strive to provide the best shipping experience possible. While we make every effort to ensure timely and secure delivery, please note that unforeseen circumstances such as extreme weather, carrier delays, or customs holdups may affect delivery times. We appreciate your understanding and patience in such situations.